Cases handled so far during 2020-21
| Type | Volume |
| Cases opened in Q1 | 5 |
| Cases opened in Q2 | 5 |
| Cases opened in Q3 | 15 |
Case handling statistics
We provide statistics on the number of complaints handled each financial year.
You can find out more about individual complaints by visiting Complaints handled.
Summary of the 28 cases handled during 2019-20
| Type | Volume |
| Cases opened in Q1 | 13 |
| Cases opened in Q2 | 7 |
| Cases opened in Q3 | 6 |
| Cases opened in Q4 | 2 |
| Total cases opened during 2019-20 | 28 |
Summary of the 43 cases handled during 2018-19
| Type | Volume |
| Cases opened in Q1 | 14 |
| Cases opened in Q2 | 12 |
| Cases opened in Q3 | 7 |
| Cases opened in Q4 | 10 |
| Total cases opened during 2018-19 | 43 |
Summary of the 54 cases handled during 2017-18
| Type | Volume |
| Cases opened in Q1 | 18 |
| Cases opened in Q2 | 12 |
| Cases opened in Q3 | 5 |
| Cases opened in Q4 | 19 |
| Total cases opened during 2017-18 | 54 |
The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.
Summary of the 28 cases handled during 2016-17
| Type | Volume |
| Cases opened in Q1 | 8 |
| Cases opened in Q2 | 6 |
| Cases opened in Q3 | 5 |
| Cases opened in Q4 | 6 |
| Total cases opened during 2016-17 | 25 |
| Cases closed during 2016-17 | 24 |
Outcome of cases closed during 2016-17
| Type | Volume |
| Assessments closed | 21 |
| Investigations closed | 3 |
The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.
Summary of the 34 cases handled during 2015-16
| Type | Volume |
| Cases opened in Q1 | 7 |
| Cases opened in Q2 | 4 |
| Cases opened in Q3 | 7 |
| Cases opened in Q4 | 6 |
| Total cases opened during 2015-16 | 24 |
| Cases closed during 2015-16 | 31 |
Outcome of the 31 cases closed during 2015-16
| Type | Volume |
| Assessments closed | 31 |
| Investigations closed | 0 |
Breakdown of the sources of the 24 cases opened during 2015-16
| Source | Volume |
| IPSA | 8 |
| Member of the public | 15 |
| Prospective Parliamentary Candidate | 1 |
The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.
Summary of the 40 cases handled during 2014-15
| Type | Volume |
| Cases opened in Q1 | 9 |
| Cases opened in Q2 | 4 |
| Cases opened in Q3 | 8 |
| Cases opened in Q4 | 19 |
| Total cases opened during 2014-15 | 40 |
| Cases closed during 2014-15 | 30 |
Outcome of the 29 cases closed during 2014-15
| Type | Volume |
| Assessments closed | 29 |
| Investigations closed | 1 |
Breakdown of the sources of the 40 cases opened during 2014-15
| Source | Volume |
| Compliance Officer | 4 |
| IPSA | 4 |
| Journalist | 1 |
| Local Councillor | 2 |
| Member of the public | 24 |
| MP or MPs’ staff | 2 |
| Member of the Scottish Parliament | 1 |
| Prospective Parliamentary Candidate | 2 |