Case Handling Statistics

We provide statistics on the number of complaints handled each financial year.

You can find out more about individual complaints by visiting Complaints handled.

Cases handled so far during 2020-21

TypeVolume
Cases opened in Q15
Cases opened in Q25
Cases opened in Q315

Summary of the 28 cases handled during 2019-20

TypeVolume
Cases opened in Q113
Cases opened in Q27
Cases opened in Q36
Cases opened in Q42
Total cases opened during 2019-2028

Summary of the 43 cases handled during 2018-19

TypeVolume
Cases opened in Q114
Cases opened in Q212
Cases opened in Q37
Cases opened in Q410
Total cases opened during 2018-1943

Summary of the 54 cases handled during 2017-18

TypeVolume
Cases opened in Q118
Cases opened in Q212
Cases opened in Q35
Cases opened in Q419
Total cases opened during 2017-1854

The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.

Summary of the 28 cases handled during 2016-17

TypeVolume
Cases opened in Q18
Cases opened in Q26
Cases opened in Q35
Cases opened in Q46
Total cases opened during 2016-1725
Cases closed during 2016-1724

Outcome of cases closed during 2016-17

TypeVolume
Assessments closed21
Investigations closed3

The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.

Summary of the 34 cases handled during 2015-16

TypeVolume
Cases opened in Q17
Cases opened in Q24
Cases opened in Q37
Cases opened in Q46
Total cases opened during 2015-1624
Cases closed during 2015-1631

Outcome of the 31 cases closed during 2015-16

TypeVolume
Assessments closed31
Investigations closed0

Breakdown of the sources of the 24 cases opened during 2015-16

SourceVolume
IPSA8
Member of the public15
Prospective Parliamentary Candidate1

The majority of complaints received related to the IPSA budget headings of Staffing Expenditure and Office Costs Expenditure.

Summary of the 40 cases handled during 2014-15

TypeVolume
Cases opened in Q19
Cases opened in Q24
Cases opened in Q38
Cases opened in Q419
Total cases opened during 2014-1540
Cases closed during 2014-1530

Outcome of the 29 cases closed during 2014-15

TypeVolume
Assessments closed29
Investigations closed1

Breakdown of the sources of the 40 cases opened during 2014-15

SourceVolume
Compliance Officer4
IPSA4
Journalist1
Local Councillor2
Member of the public24
MP or MPs’ staff2
Member of the Scottish Parliament1
Prospective Parliamentary Candidate2